Phone: (004) 0311.00.12.10
Email: reservation@livinghotel.ro
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Terms and Conditions

TERMS AND CONDITIONS

The website www.livinghotel.ro  is a commercial website, the property of  SC TOTAL ANTHEIM SRL, which allows you to make reservations for rooms and apartments in the structure of the LIVING APARHOTEL property of SC OTAL ANTHEIM SRL.
Use of this website implies acceptance of the terms and conditions fully detailed in the following paragraphs.
For any other information please contact us.

Confirmation:

Availability request is not binding and does not take the form of a contract for the customer nor for the hotel.
The booking confirmation on which Living Hotel shall transmit it to the client is binding for both sides.
The warranty for confirmation may be made by bank transfer or by credit card. In the case of non-reimbursable promotions retention for the amount of the guarantee shall be carried out at the time of the receipt of the acknowledgment.

Arrival and departure:

  • check-in: 02.00 PM
  • check-out: 11:00 AM

Late CHECK OUT:

At the request of the customers if the hotel has rooms , it is possible to use the camera after 11.00 AM. In order to remain up to 23:00 we will apply a percentage of 50 % of the displayed rate.
Luggage may be kept in the luggage room, free of charge, for 24 hours.

Early CHECK IN:

It is possible to use the camera starting with 9.00 AM of the day of arrival. Early check in will be possible only in the event of availability of the room.

Children:

Accommodation children up to 7 years old is free of charge. For children from 7-14 years is charged 50 % of the room rate and for children over 14 years, the rate is full.

Breakfast:

Served in the room only on specific request at the time of the accommodation.

Booking:

For Booking guaranteed it requires a  valid credit card which will be required for the details.
We will not retain any deposit at the time of booking. Payment shall be made at the time of departure.

The cancellation of the reservation:

Any cancellation of the reservation will be made by contacting the reservation service in writing. We do not accept cancellations by telephone.
We will not apply penalties if the cancellation of booking is made with at least 72 hours before arrival. For cancellations made after this period, money from the credit card will be retained: 50% of the total cost of stay (for one night) or 100% of the total cost of the first night (if you stay for several nights).

Rates:

They differ depending on the room type and the number of persons.

Methods of payment:

Cash payment  is accepted (RON and EUR), credit cards (Visa, MasterCard, Maestro, American Express), bank transfer.

Smoking:

In our Aparthotel there are no rooms for smoking. Smoking is only allowed in the open spaces.

Security:

The Aparthotel and public spaces are monitored by video system.
We do not assume the responsibility for the forgotten objects, lost or supposed stolen from the apartments or from the hotel.

Privacy Policy:

Living Room Aparthotel is operating in accordance with the highest ethical principles respecting the privacy policies.
The data collected have the sole purpose of  providing the requested service. This information may be communicated only to persons authorised in the field of activity and may be used only for the fidelity to the customer.
If you have consented to the use of data for your newsletter receipt, your e-mail is only available to our provider of our website to provide the newsletter and will not be transmitted to third parties.
Your personal information will not be in any case published or disposed of under any form and will be deleted immediately after will no longer be necessary.

 Responsibilities:

The customer is responsible for the damages caused to other customers or staff, building, equipment and furniture of the hotel.

Behaviour:

We reserve the right to refuse the accommodation of customers in a state of drunkenness, the rude or turbulent upon which by their attitude are detrimental to the image of the hotel or disturb the other customers.

Fidelity:

We reserve the right to grant bonuses and discounts in order to have loyal customers.

Final clauses:

We believe that any customer when accessing any service provided by our Aparthotel, will take knowledge of the terms and conditions mentioned above and it has accepted them tacit.

The hotel policy may be amended at any time without notice.